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Logicrays Technologies
AI WhatsApp Automation Platform
Conversational AI Agent for Automated E-Commerce & Service Scoping
Project Overview & Architecture
Built to transform business communications into automated sales and service engines. This system leverages LLMs, custom intent recognizers, and the WhatsApp Business API to execute complex transactional workflows directly inside WhatsApp messages without requiring human agents for routine requests.
Key Features & Innovations
- ✦Automated Order Placement, Status Queries, and Cancellation processing via natural chat.
- ✦Intelligent IT Service Scoping agent guiding leads through requirement gathering.
- ✦Seamless Calendar API integration for booking meetings and sales demos automatically.
- ✦LangChain & n8n orchestration executing backend database queries based on user intent.